Last updated: 8 August 2026

Global Piks (“we”, “us”) runs the website globalpiks.com and the Global Piks mobile app. This policy explains what we collect, why, and what you can ask us to do about it. It covers both the website and the app.

If anything here is unclear, write to info@globalpiks.com — we answer every message.

What we collect

When you place an order, we ask for the details we need to deliver it:

  • Your name
  • Phone number
  • Email address
  • Delivery address, city and district

When you create an account — optional, a tick-box at checkout — we store the same details against that account so you don’t have to type them again.

When you write a review, we store your rating, your review text and the display name on your account. Reviews are public once approved.

When you contact us on WhatsApp, by email or through the contact form, we keep that conversation so we can help you.

That is the whole list. We do not collect your location, your contacts, your photos, or anything from other apps on your phone.

What stays on your phone

The app keeps some things on your device only — they are never sent to us:

  • Delivery details you save under “My Details”
  • Your favourites list
  • Your order history in the app

Uninstalling the app erases all of it.

What we do not do

  • No advertising or tracking SDKs. The app contains no Facebook Pixel, no Google Ads SDK, no third-party analytics.
  • No selling or renting your data. Ever, to anyone.
  • No card details. We never see or store card numbers. Payment is Cash on Delivery or bKash, and bKash payments are confirmed with you directly.
  • No permissions beyond internet access. The app requests nothing else — no camera, no storage, no location.

Why we use your information

Only for these purposes:

  • Delivering your order — name, phone, address
  • Order updates and support — phone, email, WhatsApp
  • Confirming a bKash payment — your bKash number and transaction ID
  • Showing reviews to other shoppers — your display name, rating and review
  • Keeping records the law requires — order and payment records

We will not use your details for anything else without asking you first.

Who else sees it

Only the people who need to, to get your order to you:

  • Our delivery partners — your name, phone and address, so they can reach you.
  • Our hosting provider, which stores the website and its database.
  • Government authorities, if the law requires it.

We do not share your information with advertisers or data brokers.

How long we keep it

  • Order records — 5 years, as accounting rules require.
  • Account details — until you ask us to delete them.
  • Reviews — until you ask us to remove them.
  • Messages — 2 years.

Deleting your account and data

You can ask us to delete your account and personal data at any time.

Email info@globalpiks.com with the subject “Delete my account”, from the email address on the account — or message us on WhatsApp at +880 1629 775555.

We will delete your account and personal details within 30 days and confirm when it is done. Records we are legally required to keep — completed order and payment records — stay for the periods above, and are not used for anything else.

Deleting the app from your phone erases everything stored on the device immediately, but does not delete an account on our server; use the request above for that.

Your other rights

You can ask us to:

  • Send you a copy of what we hold about you
  • Correct anything that is wrong
  • Stop sending you marketing messages

Just write to info@globalpiks.com. We reply within 30 days.

Children

Global Piks is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us their details, contact us and we will remove them.

Cookies on the website

The website uses cookies to keep your shopping bag between visits, to keep you signed in, and to remember your preferences. You can clear or block cookies in your browser, though the bag and sign-in will stop working if you do.

The mobile app does not use cookies or any advertising identifier.

Changes to this policy

If we change this policy we will update the date at the top and, for anything significant, tell you in the app or by email.

Contact us

Global Piks
Email: info@globalpiks.com
WhatsApp / Phone: +880 1629 775555
Website: https://globalpiks.com